Customer Survey Statistic for SIGtech calibration service
		Sampling	Excellent	Very satisfied	Satisfied	Not satisfied	Poor
1.0 Calibration Service
(a) Response time		24	9	15	0	0	0
(b) Quoted Price		24	3	21	0	0	0
(c) Turn-araound time		24	6	17	1	0	0
2.0 Calibration Certified/ Report
(a) Technical Content		24	10	14	0	0	0
(b) Easy to understand		24	11	12	1	0	0
(c) Presentation		24	8	15	1	0	0
3.0 Staff
(a) Professional know-how		24	8	14	2	0	0
(b) Helpfulness		24	13	11	0	0	0
(c) Efficiency		24	11	12	1	0	0
(d) Attitude		24	12	11	1	0	0
(e) Attentiveness		24	10	13	1	0	0
4.0 Quality
(a) Workmanship		24	7	16	1	0	0
(b) Accuracy		24	7	15	2	0	0
5.0 Customer Complaint
(a) Response Time		24	7	15	2	0	0
(b) Timeless		24	6	15	3	0	0
6.0 Overall
(a) How satisfied are you with our overall performance		24	11	12	1	0	0
7.0 General
a) Service veru good
b) Provide a complete list at test gear that can be calibrated
in your company.